Booking a group tour is an investment — of time, money, and trust. Before you commit, make sure you're asking the right questions. Here are 10 essential questions that will help you choose the right tour for you.
1. What's the Maximum Group Size?
This matters more than you think. A group of 12 feels completely different from a group of 40. Small groups mean:
- More personal attention
- Better access to authentic experiences
- Real conversations with your guide
- Flexibility to adapt to the moment
Red flag: If they won't give you a specific number or say "it depends," be cautious.
2. Who Are Your Guides?
Your guide can make or break your experience. Ask:
- Are they local or imported?
- What's their background and training?
- How long have they been guiding?
- Can you read reviews specifically about guides?
Good sign: Companies that highlight their guides, share their stories, and let you know who you'll be traveling with.
3. What's Actually Included in the Price?
The advertised price might not be the real price. Ask about:
- Accommodations (what level/type?)
- Meals (all meals or just some?)
- Activities (which are included vs. optional extras?)
- Transportation (what type of vehicles?)
- Tips and gratuities
- Entrance fees and permits
Red flag: Vague answers or "most things are included" without specifics.
4. What's the Accommodation Like?
"Boutique hotel" can mean many things. Ask:
- Can you see photos of actual properties?
- What's the location (city center, remote, etc.)?
- What amenities are included?
- What's the room configuration (single supplement costs)?
Good sign: Companies that show you exactly where you'll stay and are transparent about accommodation levels.
5. How Much Free Time Do We Have?
Some tours pack every minute. Others build in time to breathe. Ask:
- Is the schedule rigid or flexible?
- Can you opt out of activities?
- Is there time to explore on your own?
- What happens if you want to do something different?
Good sign: Tours that balance structured activities with free time.
6. What's Your Cancellation Policy?
Life happens. Ask:
- What's the cancellation deadline?
- What are the fees?
- Do you offer travel insurance?
- What happens in emergencies?
Red flag: Unreasonable cancellation fees or no flexibility for emergencies.
7. How Do You Support Local Communities?
If responsible travel matters to you, ask:
- Do you work with local guides and businesses?
- How do you ensure money stays in the local economy?
- Do you have any community partnerships?
- What's your environmental impact?
Good sign: Companies that can speak specifically about their local partnerships and impact.
8. What Happens If Something Goes Wrong?
Travel isn't always smooth. Ask:
- What's your emergency support system?
- Is there 24/7 assistance?
- How do you handle medical emergencies?
- What's your process for handling complaints?
Good sign: Clear emergency protocols and responsive customer service before you even book.
9. Can I Talk to Past Travelers?
The best way to know if a tour is right for you? Talk to someone who's been. Ask:
- Can you connect me with past travelers?
- Do you have detailed testimonials?
- Can I read reviews on third-party sites?
Red flag: Companies that won't share reviews or only show generic testimonials.
10. What Makes Your Tour Different?
Every company should be able to answer this. If they can't articulate what makes them unique, that's a problem. Look for:
- Specific experiences they offer
- Their philosophy or approach
- What they do differently from competitors
- Why they exist
Good sign: Companies that can clearly explain their unique value and approach.
The Ailes Travel Answers
At Ailes Travel, we're happy to answer all these questions:
- Group size: Maximum 12 travelers
- Guides: Expert local guides who share personal stories
- Inclusions: Transparent pricing with clear breakdowns
- Accommodations: Carefully selected boutique properties
- Free time: Balanced itineraries with built-in flexibility
- Cancellation: Fair policies with travel insurance options
- Local support: Deep partnerships with local communities
- Support: 24/7 in-country assistance
- Testimonials: Real stories from real travelers
- Difference: Small groups, cultural depth, authentic connections
Ready to Ask Your Questions?
We believe in transparency. Contact us and ask us anything. Because the right tour for you is one where you feel confident, informed, and excited about what's ahead.